FAQ

Help center

Frequently asked questions

Everything you need to know about PetQR, your tag credit, pet profiles, alerts, Lost Mode, and setup.

Getting started

PetQR is a custom engraved QR pet tag system that connects your pet to a live profile, alerts, scan history, and recovery tools.

When someone scans your pet’s QR tag, your pet profile opens instantly. The owner can receive alerts, review activity, and use account tools like Lost Mode.

No. Any smartphone camera can scan the QR code and open the pet profile.

Buying & credits

Your purchase creates a tag credit in your account. When you are ready, you redeem that credit and complete setup for your custom engraved tag.

It means you can buy your PetQR tag now and finish setup later. Your tag credit stays in your account until you are ready to redeem it.

Your credit is saved in your PetQR account so you can come back later and continue setup when it is convenient.

Once your tag credit is redeemed and setup is completed, we engrave and ship your custom PetQR tag.

Profiles & updates

Yes. You can update your pet profile details later from your account.

Yes. Keeping your profile current is part of what makes PetQR useful in real-world situations.

Yes, as long as each pet has its own PetQR tag and profile setup.

Scanning & alerts

The pet’s profile page opens for the finder, and the account can record scan activity. Depending on your setup, alerts and other recovery tools may also be triggered.

Yes. PetQR is designed to support alerts and scan visibility so owners can respond faster when a tag is used.

If location sharing is approved, that can help provide more useful scan context for the owner.

Lost Mode

Lost Mode is a PetQR recovery feature that changes the profile experience to better support a missing pet situation.

Lost Mode can add more urgent recovery messaging and make it easier to use your PetQR tools when a pet is missing.

Yes. Lost Mode can be turned off once your pet is safe again.

Tag & shipping

PetQR tags are custom engraved and designed to connect directly to your pet’s live profile.

Yes. Your tag is custom engraved as part of the PetQR fulfillment process.

No. PetQR uses a scannable engraved QR code, so there are no batteries or charging required.